FAQ
LeadSnap AI frequently asked questions.
Clear answers about the current MVP, provider setup, existing numbers, SMS costs, WhatsApp, contracts and service limits.
LeadSnap AI is a lead capture and communication tool. It does not guarantee new customers, booked jobs, revenue or search ranking improvements.
Emergency messages should not be relied on as a substitute for calling emergency services or a qualified professional directly where urgent safety risks exist.
Live phone, SMS, WhatsApp, CRM and calendar functions depend on the selected third-party providers and credentials.
FAQ
Common questions.
Does this replace my phone number?
No. The preferred setup keeps your existing public number and uses a missed-call divert to route unanswered calls into the text-back flow. Optional tracking numbers can still be used for ads or landing pages.
Can I keep my existing number?
Yes. The business keeps its normal number. If the phone provider supports conditional call divert and passes the caller number correctly, unanswered calls can be sent to LeadSnap AI for instant AI/SMS follow-up.
What happens if I answer the call?
If you answer, the customer speaks to you as normal. The AI missed-call receptionist flow is intended for calls you do not answer.
What happens if I miss the call?
The unanswered call is intended to divert to the LeadSnap AI provider number. The provider can then trigger an instant AI-led text-back that asks the customer for job details, postcode, urgency, photos and callback time.
Are SMS and call costs included?
Provider charges may be billed separately depending on the final Telnyx, Twilio, OpenPhone, CallRail, Aircall, or similar setup.
Can this work with WhatsApp?
WhatsApp Business API support depends on the selected provider, WhatsApp approval requirements, and the final communication workflow.
Do I need to change my website?
Usually no. The core missed-call setup is phone-provider based. Website forms, landing pages, and optional tracking numbers can be added where useful.
Can LeadSnap AI schedule callback times or manage my diary?
Premium is intended to collect preferred callback times, appointment requests, and survey details. Live diary management requires an active calendar integration such as Google Calendar, Outlook Calendar, Calendly, or similar.
Is there a contract?
The service is normally provided on a monthly basis after setup. Final terms, billing dates, provider costs, and cancellation details are confirmed during onboarding or checkout.
Product guidance
Continue through setup, operation and safeguards.
Follow the intended route from an unanswered call to a callback summary.
Setup routeCheck number-divert support, caller ID behaviour and provider requirements.
Security and privacyReview form handling, provider credentials, webhook checks and data minimisation.
Integration routesSee the phone, SMS, CRM, payment and calendar dependencies.
Text-back for UK tradesSee the customer-facing missed-call text-back workflow by trade.
Next step
Ready to check the setup route?
Use the setup form to send your number and provider details.